Shipping Policy

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.

During peak seasons or promotional periods, processing times may be slightly extended.

2. Shipping Time

Estimated delivery times depend on your location:

• Domestic Shipping: 3–7 business days

• International Shipping: 7–15 business days

Delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.

3. Shipping Fees

Shipping costs are calculated at checkout based on your location and selected shipping method.
We may occasionally offer free shipping promotions, which will be clearly displayed on the website.

4. Order Tracking

Once your order is shipped, a tracking number will be sent to your email. Please allow 24–48 hours for tracking updates to appear.

5. Customs, Duties, and Taxes

For international orders, customs duties, taxes, and import fees (if applicable) are the responsibility of the customer. These charges are not included in the product price or shipping cost.

6. Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us as soon as possible so we can attempt to update it before shipment.

7. Lost or Damaged Packages

If your order arrives damaged or is lost during transit, please contact us within 7 days of delivery with your order number and photos (if applicable). We will work with the shipping carrier to resolve the issue as quickly as possible.

8. Contact Us

If you have any questions regarding shipping, please contact our support team at:

support@fitlooplab.com