Return & Refund Policy
Return Policy
We accept returns within 30 days of purchase.
To be eligible for a return, items must be:
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Unused, unworn, and in original condition
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In the original packaging with all tags attached
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Accompanied by proof of purchase
To start a return, please contact us at support@fitlooplab.com with your order number. Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Certain items are non-returnable, including final sale items, gift cards, and hygiene-sensitive products (if applicable).
Refund Policy
Once we receive and inspect your returned item, we will notify you of the approval status of your refund.
If approved, your refund will be issued to your original payment method within 5â10 business days, depending on your payment provider.
Original shipping fees are non-refundable, except in cases where the item is defective, damaged, or incorrect.
If you have not received your refund after the processing period, please contact your bank or payment provider first, then reach out to us at support@fitlooplab.com for further assistance.