FAQs
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
1. How do I place an order?
Simply browse our store, select your desired products, choose the appropriate options (size, color, etc.), and click Add to Cart. Once ready, proceed to checkout and follow the payment instructions.
2. How do I know which size is right for me?
Each product page includes a detailed size guide to help you choose the correct size. If you need additional assistance, feel free to contact our support team.
3. Can I change or cancel my order after placing it?
Orders can only be modified or canceled within a short period after they are placed. Please contact us as soon as possible, and we will do our best to assist before the order is processed.
4. Are your products suitable for intense workouts?
Yes. Our apparel and training accessories are designed for durability, comfort, and performance to support both regular and high-intensity workouts.
5. Will I receive an order confirmation?
Yes. Once your order is successfully placed, you will receive a confirmation email containing your order details.
6. Do you restock sold-out items?
Many of our popular products are restocked periodically. We recommend signing up for restock notifications on the product page when available.
Payment Information
1. What payment methods do you accept?
We accept major credit/debit cards and other secure payment methods displayed at checkout.
2. Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways to ensure your personal and financial information is protected.
3. When will I be charged for my order?
Your payment will be charged immediately after your order is successfully placed.
4. Can I use discount codes or promotions?
Yes. Discount codes can be applied during checkout in the designated promo code field.
5. What should I do if my payment is declined?
Please check your card details, ensure sufficient balance, or try another payment method. If the issue persists, contact your payment provider or our support team.
6. Will I receive an invoice?
Yes. An order confirmation email will include your purchase details, which serves as your invoice.
Order & Returns
1. How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with tracking information.
2. How long does delivery take?
Delivery times vary depending on your location. Estimated shipping times are displayed during checkout and in our Shipping Policy.
3. Can I return my order?
Yes. We accept returns within 30 days of purchase, provided the items are unused and in their original condition.
4. How do I start a return?
To initiate a return, contact our support team with your order number. We will provide return instructions once your request is approved.
5. When will I receive my refund?
Refunds are processed after the returned item is received and inspected. Approved refunds are typically issued within 5–10 business days to the original payment method.
6. What if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the item so we can arrange a replacement or refund.